Support
Category
FAQ
I can’t connect to the server.
First, check your Internet connection. If you still can’t connect, try to join on the original address: server.infinityheroes.de:25565. If you have any further problems don’t hesitate to contact us via TeamSpeak or Discord.
What are Heronics for?
“Heronics” are our ingame currency. With Heronics you can buy extras in the lobby and perks in minigames. You can earn Heronics by playing the minigames on our server.
Is the cooldown of versions 1.9 and newer active?
No, you can play pvp like in version 1.8.
“Please wait 5 seconds until you reconnect.” What should I do?
According to this error message you are connecting too fast with our server. Please wait a couple seconds and then try again. If it’s still not working, please report it in TeamSpeak ts.infinityheroes.de or in the online support infinityheroes.de/support.
How can I connect to our server?
You can connect to our server with the IP mc.infinityheroes.de or mc.ifheroes.de.
With what version can I play on our server?
At the moment, you can connect to our server with the versions 1.8, 1.9, 1.10, 1.11, 1.12, 1.13 or 1.14.
How can I report a player?
You can report a player with /report on our server if he’s breaking the rules. If there is no team member online, you can report the player on infinityheroes.de/support/ with a screenshot or a video proof.
You can see the criteria for the Broadcaster rank on https://infinityheroes.de/forum/view/30-application-information/
Who is my contact person?
Your contact person is Pxtty10. You can contact him via hub@infinityheroes.de
How can I verify myself in TeamSpeak?
Connect to our TeamSpeak server (infinityheroes.de)
If you aren’t verified yet, a user named “CloudBot” will message you.
Now connect to our Minecraft server.
On the Minecraft server, type the command /link.
Now you should be successfully verified. If you need any further help don’t hesitate to visit our support page on https://infinityheroes.de/support.
Is there support in Discord?
Yes, but our team members are not obligated to support you on Discord. You will get the best help in the forum or on our TeamSpeak.
You report the bug to us with a detailed description of the bug. After we checked your report and the bug is fixed, you will get 500 Heronics on our server.
Team members won’t get Heronics by reporting a bug.
How can I see what is in maintenance at the moment?
On our status website https://status.infinityheroes.de you can always see what is happening at the moment.
How long do I have to wait for an answer on my support request?
Usually you will get an answer within 24 hours.
Is there a limit of ban appeals?
Of course not. Though the probability that you will get unbanned is higher if you only wrote none or few ban appeals.
Why do I get no response in the support?
We run our server voluntary therefore we are not obligated to support. Nevertheless, we try to answer your questions as quickly as possible.